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Shipping and Return Policy for Designer Cats Products

Thank you for shopping with us at Designer Cats Products! We aim to provide you with high-quality cat-related products that are specially formulated for every cat's optimal being and comfort in mind. To ensure a smooth shopping experience, we have outlined our shipping and return policy below. Please take a moment to review it before making a purchase.

designer cats

Shipping Policy:

  1. Order Processing Time: We strive to process and ship all orders as quickly as possible. Please allow 1-2 business days for order processing before your item is shipped/delivered.

  2. Shipping Methods and Delivery Time: We offer several shipping methods to cater to your needs. The available options will be displayed during the checkout process. The estimated delivery time varies based on your location and the shipping method chosen. Please note that these timeframes are approximate and may be subject to unexpected delays.

  3. Shipping Costs: The shipping cost for your order will be calculated based on the total weight of the package and your location. The exact shipping charges will be displayed during the checkout process before you complete your purchase.

  4. Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment online.

  5. International Shipping: We offer international shipping to many countries. However, please be aware that customs fees, taxes, and import duties may apply, depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product or shipping costs.

Return Policy:

  1. Eligibility for Returns: We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 2 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as personalized or custom-made items, may not be eligible for return. Please contact our customer service for further assistance at 62424216/88700666.

  2. Return Process: To initiate a return, please contact our customer service team within the 2-days return period. We will provide you with instructions on how to return the item. The return shipping costs will be the responsibility of the customer, unless the return is due to a defective or incorrect item.

  3. Refund or Exchange: Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria mentioned above. If the return is approved, you will have the option to receive a refund or exchange the item for another product of equal value. Refunds will be issued to the original payment method used during the purchase.

  4. Non-Refundable Items: Certain items, such as cat grooming products, cat food, and personalized items, may not be eligible for a refund due to hygiene or customization reasons. Please check the product description or contact our customer service team for further clarification before making a purchase.

Note: It is important to note that our shipping and return policy may vary during promotional periods or for specific products. Any changes to our policy will be clearly communicated on our website or during the checkout process.

We hope this policy clarifies our shipping and return procedures. If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team. We value your satisfaction and are committed to providing you with an exceptional shopping experience at Designer Cats Products.

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